gabrielle marshall

Design and execute data-driven social media growth plans and content optimization architectures for corporate niches. Analyze engagement metrics to iteratively improve creative assets and ensure compliance with platform delivery algorithms.

Deliver structured ESL technical pedagogy and specialized language instruction to corporate clients. Maintain client progress tracking logs and create user-friendly instructional modules for diverse business cohorts.

Supervised daily inventory reconciliation and shift logic schedules within a high-volume retail environment. De-escalated operational bottlenecks and customer complaints using structured troubleshooting and customer empathy.

Provided crisis de-escalation support using active-listening models and risk assessment protocols in high-pressure scenarios. Maintained precise case documentation and timeline records to support rapid intervention and team handoffs.

Provided hardware diagnostics and cross-platform OS triage (Windows and macOS) across academic computing clusters. Managed system configurations, network connectivity faults, device mapping, and software updates for student endpoints.

Simulated enterprise threat mitigation workflows, including network packet capture analysis and log ingestion architectures. Triaged system alerts, verified security incident baselines, and drafted technical post-mortem vulnerability responses.

Cleaned and structured complex, fragmented asset datasets using Python/R scripting. Built interactive Tableau analytics dashboards to support quantitative analysis.

Engineered a multi-modality voice-controlled personal assistant application driven by custom large language model master prompts. Performed proactive red-teaming and jailbreak protection testing to mitigate automated system hallucinations.

Completed a structured externship focused on forensic cognitive evaluations and complex neuropsychological testing architectures. Assisted in analyzing and documenting behavioral trends using neuroanatomy and cognitive mapping concepts.

Completed an Associate of Applied Science (A.A.S.) in Artificial Intelligence at Houston Community College.

Completed an Associate of Applied Science (A.A.S.) in Cybersecurity & Computer Networks at Houston Community College.

Earned a Bachelor of Arts (B.A.) in Psychology from Florida Gulf Coast University.