Mitchelle Marufu
@mitchellemarufu
Receptionist at Excellent Tutorial International College who cut enquiry response time by 30% with a new triage and routing process.
ZimbabweWhat I'm looking for
At Excellent Tutorial International College, I handled about 50 calls and 20 messages a day and introduced a triage and routing process that cut enquiry response time by 30%. I also kept confidential records and managed the School Director’s diary, correspondence, and meetings.
At Missie Group of Christian Colleges, I managed the front desk on a multi-line telephone system and kept financial records for 600 students. I’m seeking full-time remote work and am available for the fixed 4:00 AM–12:00 PM ET schedule.
Experience
Work history, roles, and key accomplishments
School Administrator and Receptionist
Excellent Tutorial International College
Sep 2025 - Aug 2026 (11 months)
Handled about 50 calls and 20 messages a day, routing callers and maintaining accurate records. Introduced a triage process that cut enquiry response time by 30% and supported the School Director as a personal assistant.
Receptionist (Front Office)
Missie Group of Christian Colleges
Oct 2024 - Aug 2025 (10 months)
Served as the first point of contact for callers and visitors, managing a multi-line telephone system. Maintained financial records for 600 students and introduced standard email templates to improve inter-departmental communication.
Education
Degrees, certifications, and relevant coursework
Harare Polytechnic
Higher National Diploma, Civil Engineering
Pursuing a Higher National Diploma in Civil Engineering, expected to complete in 2026.
Harare Polytechnic
National Diploma, Civil Engineering
Grade: Credit
Completed a National Diploma in Civil Engineering with Credit.
ZIMSEC
Zimbabwe General Certificate of Education (O Level), General Education
Completed the Zimbabwe General Certificate of Education at O Level.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Salary expectations
Job categories
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