Skip to main content
Mitchell DonofrioMD
Looking for a job

Mitchell Donofrio

@mitchelldonofrio

Customer Success Manager at Datadog who pioneered its Partner/Reseller Program and generated $50K in net new MRR.

United States
Message

At Datadog, I was selected by leadership as the sole representative to pioneer the Partner/Reseller Program. I evaluate workflows, address bottlenecks, and help partners and internal teams navigate deal structures and processes.

As a Customer Success Manager, I generated $50K in net new MRR and secured 750 product attachments, increasing contract commitments by $250K. Earlier, I managed more than 200 customer accounts and worked across teams to support adoption and resolve customer challenges.

Experience

Work history, roles, and key accomplishments

Datadog logoDA
Current

Customer Success Manager - Lead of Partner/Reseller Pilot Program

Sep 2024 - Present (2 years 1 month)

Pioneered Datadog's Partner/Reseller Program, evaluating workflows to address bottlenecks and streamline partner-driven account workflows. Communicated complex deal structures to partners and acted as internal subject matter expert for partner-focused processes.

Education

Degrees, certifications, and relevant coursework

Northeastern University logoNU

Northeastern University

Bachelor of Science, Business Administration

Activities and societies: Honors College Graduate

Bachelor of Science in Business Administration with a concentration in Management. Graduated from the Honors College.

Mahidol University logoMU

Mahidol University

Asian Management Seminar, Management

Completed the Asian Management Seminar 2019.

Tech stack

Software and tools used professionally

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan