Jason Black

Built the Partner Success function from zero, defining segmentation, lifecycle frameworks, engagement cadences, and CRM infrastructure. Led the GTM messaging shift from feature-led to value-led across Sales, Product, Customer Success, and Marketing.

Led a six-person Customer Success team accountable for retention, expansion, renewal forecasting, and escalation ownership across the segment's highest-value accounts. Built operating cadence and coaching systems that brought all six CSMs to 100% of quota within six months and delivered the highest net new revenue month in segment history.

Player-coach across roughly 20 enterprise accounts on a $10M+ ARR portfolio at 100% KPI attainment. Designed engagement structures and coached a CSM through a structured escalating engagement that converted a single-team NeoBank deployment into a $4M TCV platform-wide expansion.

Owned a $30M+ ARR enterprise portfolio at 120% NRR, accountable for adoption, retention, and expansion outcomes across engineering, platform, and executive stakeholders. Converted a financial services escalation into a $24M three-year expansion by aligning the Datadog work to the CFO's named strategic initiative.

Managed customer success for Drync, a mobile wine app, focusing on retention and growth. Partnered with sales leadership on key deals and drove customer insights.

Drove 6.5% GRR growth across the US region with marketing and commercial leaders at retail and ecommerce brands. Partnered with the VP of Sales on the largest North America deal in company history through customer insights, value architecture, and pre-sales positioning.