Open to opportunities

Mitchell Boardman

@mitchellboardman

Message

I am a customer-focused sales and service specialist with automotive and elevator account management experience.

United States

Message

What I'm looking for

I seek a customer-facing role in sales or service where I can manage accounts, use CRM tools, train teammates, and contribute to process improvements in a collaborative culture.

I am a customer-focused sales and service specialist with experience in internet automotive sales and elevator customer support.

At Otis I managed US and Canada dispatch operations and served as country admin for web apps. I trained incoming sales reps, maintained Elite and NSA accounts, and worked with work order systems such as Corrigo and ServiceChannel.

More recently I handled inbound sales, appointments, and inventory management in automotive internet sales while applying CRM and Salesforce tools; I hold an Associates in General Studies and bring strong communication, QA testing, and training skills.

Experience

Work history, roles, and key accomplishments

Internet Sales Specialist

Gengras Motor Cars

Aug 2022 - Jan 2024 (1 year 5 months)

Handled all inbound sales inquiries, scheduled service, appraisal, and test-drive appointments, and maintained up-to-date inventory knowledge to support sales operations and customer experience.

Inbound Sales Scheduling Inventory Management CRM Test Drive Coordination Microsoft Office Salesforce

Customer Service Rep/Tech II

Otis Elevators

Jun 2016 - Aug 2021 (5 years 2 months)

Managed US and Canada dispatch for service and emergency calls and served as country admin for customer and sales web-app services. Trained incoming reps, maintained Elite/NSA accounts via work order systems, and performed QA testing and training documentation for new programs.

Corrigo Account Management Training QA Testing Web App Administration Emergency Response