Misty Challingsworth

I’m a Sleep Coach with 15+ years of experience in high-volume call environments, specializing in sleep therapy adherence, patient support, and administrative operations. In my current role, I manage inbound/outbound calls to support patient care, improve adherence to prescribed sleep therapy programs, and maintain detailed, compliant patient documentation.

Previously, I supported client needs and streamlined operations as a Pension Administrator, assisting with pension processing and banking updates while maintaining follow-up pipelines and supporting onboarding/training. I also spent 2010–2023 as a Supply Representative / Sleep Coach, helping patients with therapy adherence and supply management by processing medical supply orders and maintaining accurate records.

Earlier experience strengthened my compliance and documentation mindset through roles including Billing / Medicare QA Rep—ensuring Medicare compliance for DME documentation and processing billing adjustments—and Auto Claims Rep, where I investigated claims and determined liability. I’m known for improving outcomes, keeping records accurate, and delivering exceptional service with a steady, problem-solving approach.