Open to opportunities

Monica Anderson

@monicaanderson

I’m a customer support and healthcare benefits professional, combining accuracy, empathy, and high-volume service to solve complex cases fast.

United States

Message

What I'm looking for

I’m looking for a remote-friendly role where I can support customers and patients with insurance verification and benefits work, resolve complex issues accurately, and help maintain quality in high-volume workflows with clear communication.

I bring 10+ years of experience in healthcare administration and customer support, focused on insurance verification, benefits eligibility, and patient-facing coordination. I’m known for staying calm in fast-paced environments while maintaining accuracy, strong communication, and quality scores.

In recent roles, I’ve handled high-volume inbound customer contacts, supported order operations, and managed refunds, returns, and cancellations. As a remote Healthcare Benefits Representative, I guided clients through medical and voluntary enrollment, answered enrollment questions, and updated benefits after qualifying life events.

Earlier, I served as an Insurance Verification & DME Coordinator, providing sleep study and CPAP therapy information while verifying insurance eligibility for DME supplies. I entered patient demographic and coverage information in Brightree, scheduled respiratory therapist appointments, completed CPAP resupply orders, and identified alternative DME providers when coverage wasn’t accepted.

I also have deep experience resolving complex customer issues in remote settings, including deductible payments, equipment reimbursements, and investigation of account discrepancies and potential fraud indicators. I approach every interaction with attention to detail, empathy, and conflict resolution—so customers feel supported and issues move to resolution.

Experience

Work history, roles, and key accomplishments

Escalations Specialist

Asurion Insurance

Resolved complex customer issues via phone and chat, including processing deductible payments and equipment reimbursements. Investigated account discrepancies and potential fraud indicators to support accurate resolution outcomes.

Fraud Indicator Review Phone Support Attention To Detail Conflict Resolution

Customer Service Representative

Sprint (ACS)

Assisted customers with billing, activations, and account maintenance while processing payments and establishing payment arrangements. Conducted basic troubleshooting and escalated unresolved issues to appropriate teams.

Billing Support Payment Arrangement Troubleshooting Escalation Management Time Management

Insurance Verification & DME Coordinator

Focus Sleep Centers, LLC

Provided sleep study and CPAP therapy information while verifying insurance eligibility and benefits for DME supplies. Entered patient demographics in Brightree, scheduled respiratory therapist appointments, completed CPAP resupply orders, and identified alternative DME providers when coverage was declined.

Insurance Verification DME Brightree Patient Intake Scheduling Benefits Eligibility Multi System Data Entry

Guest Services & Accounting Associate

Wal-Mart

Managed front-end operations including membership support, refunds, and shift staffing while supporting cashiers during peak demand. Coordinated shift transitions and maintained cross-department communication to support daily store success.

Front End Operations Shift Coordination Customer Service Attention To Detail

Customer Service Associate

Williams-Sonoma Inc

Answered inbound customer contacts and provided order support, processing updates for orders, returns, refunds, and cancellations. Maintained accuracy and efficiency while supporting strong call handle times and quality scores.

Customer Support Order Management Returns Quality Assurance Time Management Conflict Resolution

Healthcare Benefits Representative

Activus Connect, LLC

Guided clients through medical and voluntary benefits enrollment and answered questions for open and annual enrollment. Updated benefits following qualifying life events while maintaining accuracy and efficiency with call handle times and quality scores.

Benefits Enrollment Call Center Operations Time Management