At Africastay, I coordinated travel bookings by issuing flight tickets and travel documents, arranging resort reservations and transfers, and managing client ID documentation and invoicing.
I also issued travel insurance policies through the Bryte Insurance portal, following underwriting standards and maintaining accurate records.
When temporarily covering junior consultant duties for an external travel agency partner, I handled quote requests, documentation, and client ID processing by phone and email.
I supported clients and suppliers throughout the booking process, resolved inquiries, and rotated through reception to manage calls and front-desk questions.
