Mirriam User
@mirriamuser
Passionate customer service professional with over 3 years of experience.
What I'm looking for
I am a dedicated customer service professional with over three years of experience in creating positive customer experiences. My journey has been driven by a passion for helping people, and I pride myself on my ability to handle inquiries, solve problems, and ensure that customers feel heard and valued. My strong communication skills, patience under pressure, and problem-solving abilities have allowed me to thrive in various customer service roles.
Currently, I serve as a Supervisor at Levilla Gardens, where I oversee daily operations and ensure high service standards. My role involves interacting with customers, managing reservations, and resolving service-related issues with empathy. Previously, I worked as a Customer Service Agent at Call Centre International, where I provided exceptional support through multiple channels and contributed to sales through upselling. I am now eager to leverage my skills in an Appointment Setter role, where I can contribute to a high-performing team.
Experience
Work history, roles, and key accomplishments
Supervisor
Levilla Gardens
Nov 2023 - Present (1 year 7 months)
Supervise and coordinate daily shift operations ensuring high service standards. Interact with customers, manage reservations, and handle service-related issues. Track receipts, employee hours, and monitor inventory while resolving customer complaints with empathy.
Customer Service Agent
Call Centre International
Mar 2022 - Oct 2023 (1 year 7 months)
Delivered exceptional support through phone, chat, and email channels. Maintained detailed records, resolved issues promptly, and built rapport with customers while assisting in upselling and online navigation.
Waitress
Karel T Lounge
Mar 2021 - Mar 2022 (1 year)
Provided prompt, attentive service while managing multiple tables, developing customer service and communication skills in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Multimedia University of Kenya
Bachelor of Arts, Broadcast Journalism
2015 - 2021
Studied Broadcast Journalism, focusing on media production, reporting, and communication strategies. Developed skills in storytelling, editing, and audience engagement.
Availability
Location
Authorized to work in
Job categories
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