Mirriam User - Supervisor - Levilla Gardens | Himalayas
Mirriam UserMU
Open to opportunities

Mirriam User

@mirriamuser

Passionate customer service professional with over 3 years of experience.

Kenya

What I'm looking for

I am looking for a role that values communication and teamwork, where I can grow and contribute to customer satisfaction.

I am a dedicated customer service professional with over three years of experience in creating positive customer experiences. My journey has been driven by a passion for helping people, and I pride myself on my ability to handle inquiries, solve problems, and ensure that customers feel heard and valued. My strong communication skills, patience under pressure, and problem-solving abilities have allowed me to thrive in various customer service roles.

Currently, I serve as a Supervisor at Levilla Gardens, where I oversee daily operations and ensure high service standards. My role involves interacting with customers, managing reservations, and resolving service-related issues with empathy. Previously, I worked as a Customer Service Agent at Call Centre International, where I provided exceptional support through multiple channels and contributed to sales through upselling. I am now eager to leverage my skills in an Appointment Setter role, where I can contribute to a high-performing team.

Experience

Work history, roles, and key accomplishments

LG
Current

Supervisor

Levilla Gardens

Nov 2023 - Present (1 year 7 months)

Supervise and coordinate daily shift operations ensuring high service standards. Interact with customers, manage reservations, and handle service-related issues. Track receipts, employee hours, and monitor inventory while resolving customer complaints with empathy.

CI

Customer Service Agent

Call Centre International

Mar 2022 - Oct 2023 (1 year 7 months)

Delivered exceptional support through phone, chat, and email channels. Maintained detailed records, resolved issues promptly, and built rapport with customers while assisting in upselling and online navigation.

Education

Degrees, certifications, and relevant coursework

Multimedia University of Kenya logoMK

Multimedia University of Kenya

Bachelor of Arts, Broadcast Journalism

2015 - 2021

Studied Broadcast Journalism, focusing on media production, reporting, and communication strategies. Developed skills in storytelling, editing, and audience engagement.

Tech stack

Software and tools used professionally

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