Open to opportunities

Miri Carta

@miricarta

Message

Service Manager dedicated to enhancing client relationships and satisfaction.

Philippines

Message

What I'm looking for

I seek a role that fosters collaboration and allows for continuous improvement in client services.

At the core of everything I do is an unwavering commitment to excellence. Building strong, lasting relationships with people is not just part of my job, it’s something I’m truly passionate about, and I take immense pride in it. I'm wholeheartedly dedicated to exceeding expectations and providing exceptional service at every turn. What excites me most is the opportunity to make a real, meaningful impact.

Whether that’s driving the organization’s success or enhancing the satisfaction of our valued clients. My motivation comes from fostering authentic, memorable connections and delivering results that don’t just meet expectations, but set new standards. I'm truly invested in creating lasting change and ensuring that every interaction leaves a positive, enduring mark.

Experience

Work history, roles, and key accomplishments

Current

Client Service Coordinator

Current

Sourcepass

Aug 2023 - Present (1 year 9 months)

As a Client Service Coordinator, I establish and nurture client relationships, streamline onboarding, and resolve client issues. I conduct quarterly business reviews and analyze performance indicators to enhance service quality and client retention.

Client Relationship Management Onboarding Review Performance Analysis Contract Management Cross Functional Collaboration Data Analysis Project Management Technical Documentation Strategic Planning Strategic Account Management Business Development

Quality Analyst Specialist

Lincoln IT

Sep 2022 - Aug 2023 (11 months)

In my role as a Quality Analyst Specialist, I oversee internal processes to ensure compliance with quality standards, analyze quality data for trends, and maintain accurate quality reports. I also conduct audits and assist in resolving client issues.

Quality Assurance Data Analysis Compliance Process Improvement Reporting Trend Analysis Documentation Management Client Relationship Management Client Management Client Communication Technical Documentation

Senior Quality Analyst

Tech Mahindra

Jan 2020 - Sep 2022 (2 years 8 months)

As a Senior Quality Analyst, I design and implement test strategies, conduct business process audits, and ensure product compliance with quality standards. I supervise employees and foster collaboration within the quality department.

Test Strategy Business Processes Compliance Employee Supervision Continuous Improvement Team Collaboration Client Engagement Client Meetings

Education

Degrees, certifications, and relevant coursework

Non-Traditional Employment for Women (NEW)

Pre-Apprenticeship Training, Vocational Training

2013 - 2014

Completed Pre-Apprenticeship Training, acquiring a certificate of achievement in Trades Mathematics, Carpentry Basics, Painting, and Electrical Theory.