Open to opportunities

Josh Nacional

@joshnacional

Message

Experienced client services and audit team lead specializing in SAP Concur operations.

Philippines

Message

What I'm looking for

I seek a client-focused role where I can lead teams, improve audit quality, drive client satisfaction, and grow professionally in a collaborative environment.

I am an experienced SAP Concur client services and audit leader with progressive roles from Phone Auditor to Team Lead across APAC, focused on improving audit quality, client satisfaction, and team performance. I have driven escalations, coached team members, implemented process improvements, and managed high-profile client relationships to align metrics with company goals.

Known as a fast learner with strong communication and coaching skills, I regularly facilitate cross-functional collaboration, perform audit quality assessments, and recommend policy and technology improvements. I thrive in high-pressure environments, deliver measurable accuracy gains, and develop team members to meet professional objectives.

Experience

Work history, roles, and key accomplishments

Current

Team Lead

Current

SAP Concur

Mar 2022 - Present (3 years 10 months)

Lead APAC Intelligent Audit client services team, managing escalations, coaching members, and aligning team metrics with company goals to improve service quality and client satisfaction.

Team Leadership Coaching Cross Functional Communication Performance Monitoring Quality Assurance Client Relationship Management

Senior Client Services Specialist

SAP Concur

Jul 2019 - Feb 2022 (2 years 7 months)

Managed SAP Concur audit clients and maintained client relationships across APAC through engagement calls and email, identifying opportunities and executing action plans to improve service delivery.

Client Management Customer Engagement Audit Management Reporting Concur

Audit Quality Analyst

SAP Concur

Sep 2014 - Oct 2017 (3 years 1 month)

Performed first-level assessments of auditor output against policies, documented findings and recommendations, and investigated client concerns to improve audit accuracy and processes.

Quality Assurance Audit & Compliance Documentation Root Cause Analysis Recommendations Process Improvement Escalation Management

Phone Auditor

SAP Concur

Jul 2012 - Sep 2014 (2 years 2 months)

Reviewed daily expense report loads and audited against client profiles, maintained documentation integrity, and provided audit effectiveness feedback to supervisors.

Documentation Management Attention To Detail