Miriam Germann

Provided telephone customer service on job search, unemployment and benefit enquiries, resolved and documented client requests and performed administrative tasks including data maintenance and appointment scheduling.

Built and maintained a candidate network for the 6x6-matrix, managed the full applicant journey and executed Active Sourcing via Indeed, Stepstone, LinkedIn and other channels to fill roles for southern German branches.

Served as holiday-cover assistant for montage coordination by preparing contract documents, maintaining digital time records and providing general administrative support.

Managed key customer accounts and project execution, handled price calculations, order processing, freight bookings to ensure timely shipments, and performed invoice verification and foreign trade reporting.

Handled written and telephone customer enquiries in German, English and French, prepared offers, invoices and orders, and managed complaints and returns to maintain service levels.

Completed vocational training as Staatlich geprüfte Fremdsprachenassistentin at Elisabeth-Selbert-Schule in Lampertheim (Aug 2017–Sep 2019).

Completed Mittlere Reife at Werner-von-Siemens-Schule in Lorsch (Aug 2011–Jul 2017).