Mirella Silva
@mirellasilva
I lead enterprise IT infrastructure, support operations, and modernization projects.
BrazilWhat I'm looking for
I've led IT infrastructure, operations, and technical support across Granite Zucchi Luxury Stones, Vallourec Tubos Soldados, HP, and BC Hydro environments. I reduced operating costs by more than 15% through contract optimization while managing enterprise systems, vendors, budgets, and teams.
I've supported environments of 250+ users and 12–15 servers, deployed SAP ERP and MES integrations, built disaster recovery plans, and delivered Tier 3 support for BC Hydro's 3,500+ users. I'm continuing to expand my work with Microsoft Azure, AWS, and AI applied to IT.
Experience
Work history, roles, and key accomplishments
Delivered Tier 3 technical support to a 3,500+ user base, resolving an average of 50+ incident tickets and 30 service requests per month via ServiceNow. Administered Active Directory, user lifecycle workflows, and access policies; supported Windows 10, Microsoft 365, Citrix, and Oracle-based applications.
Education
Degrees, certifications, and relevant coursework
Douglas College
Postgraduate Diploma, Business Administration
2023 - 2023
Postgraduate Diploma in Business Administration from Douglas College, Canada, completed in 2023.
IBMEC
Master of Business Administration, Strategic Business Management
MBA in Strategic Business Management from IBMEC, completed in 2012.
Fundação Getúlio Vargas
Postgraduate Diploma, Project Management
Postgraduate Diploma in Project Management from Fundação Getúlio Vargas, completed in 2009.
UVV University
Postgraduate Diploma, Telecommunications and Network Management
Postgraduate Diploma in Telecommunications and Network Management from UVV University, completed in 2003.
FCHV University
Bachelor of Science, Business Administration (Systems Analysis)
Bachelor of Science in Business Administration with a focus on Systems Analysis from FCHV University, completed in 2001.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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