Open to opportunities

Mirana Ratsimbazafy

@miranaratsimbazafy

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Bilingual customer-focused data specialist with strong immigration, fraud prevention, and tech skills.

Canada

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What I'm looking for

I seek a client-focused, operational role where I can apply bilingual communication, data management, and process/security skills while growing in immigration, compliance, or operations.

I am a bilingual (EN/FR) data specialist with hands-on experience in immigration case support, client services, and fraud prevention. I have worked closely with legal teams, caseworkers, and cross-functional departments to initiate cases, collect documentation, and manage high volumes of sensitive communications.

My background includes roles at Vialto Partners (PwC), Immigration, Refugees and Citizenship Canada, and Desjardins, where I provided outstanding customer service, analyzed risk scenarios, and applied security-focused procedures. I am tech-savvy with mastery of Microsoft, Adobe, and Google suites and a proven ability to learn and adapt in fast-changing environments.

I bring strong attention to detail, autonomy, and organizational skills—managing data entry, archiving, indexing, and coordinating events and communications—aiming to contribute reliable operational support and process improvement to my next team.

Experience

Work history, roles, and key accomplishments

Data Specialist

Vialto Partners (PwC)

Dec 2021 - Aug 2024 (2 years 8 months)

Processed high volumes of notification emails, archived and indexed sensitive documents, and initiated immigration cases while coordinating with lawyers and caseworkers to ensure successful applications.

Microsoft Office Adobe Suite Google Workspace Data Entry Document Management Customer Service

Client Support Agent

Immigration, Refugees and Citizenship Canada

Jan 2020 - Oct 2020 (9 months)

Answered public inquiries on immigration applications and provided estimated processing times while staying current with new immigration measures and procedures.

Customer Service Immigration Procedures Policy Updates

Fraud Prevention Agent

Mouvement Desjardins

Jan 2019 - Jun 2019 (5 months)

Provided high-quality member service and analyzed scenarios to detect fraud risks in credit and debit accounts, creating investigation requests and collaborating with other departments to secure accounts.

Fraud Analysis Customer Service Cross Functional Collaboration Account Protection

Customer Service Representative

Wordans.com

Jun 2018 - Dec 2018 (6 months)

Managed European customer inquiries via email, phone and social media, prepared official documents, coordinated with suppliers and carriers, and handled HR ambassador communications.

Customer Support Supplier Communication document preparation Social Media Management Translation

Marketing Intern

Chantier d'Afrique du Canada

Mar 2018 - Apr 2018 (1 month)

Planned and coordinated the JAMIT-Québec event, supported data entry and management, and assisted with communications and promotional activities for the project.

Event Coordination Data Entry Communication Social Media Promotional Materials Project Support