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Mirana Ratsimbazafy

@miranaratsimbazafy

Bilingual customer-focused data specialist with strong immigration, fraud prevention, and tech skills.

Canada
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What I'm looking for

I seek a client-focused, operational role where I can apply bilingual communication, data management, and process/security skills while growing in immigration, compliance, or operations.

I am a bilingual (EN/FR) data specialist with hands-on experience in immigration case support, client services, and fraud prevention. I have worked closely with legal teams, caseworkers, and cross-functional departments to initiate cases, collect documentation, and manage high volumes of sensitive communications.

My background includes roles at Vialto Partners (PwC), Immigration, Refugees and Citizenship Canada, and Desjardins, where I provided outstanding customer service, analyzed risk scenarios, and applied security-focused procedures. I am tech-savvy with mastery of Microsoft, Adobe, and Google suites and a proven ability to learn and adapt in fast-changing environments.

I bring strong attention to detail, autonomy, and organizational skills—managing data entry, archiving, indexing, and coordinating events and communications—aiming to contribute reliable operational support and process improvement to my next team.

Experience

Work history, roles, and key accomplishments

IC

Client Support Agent

Immigration, Refugees and Citizenship Canada

Jan 2020 - Oct 2020 (9 months)

Answered public inquiries on immigration applications and provided estimated processing times while staying current with new immigration measures and procedures.

Education

Degrees, certifications, and relevant coursework

Cégep du Vieux Montréal logoCM

Cégep du Vieux Montréal

College Studies Diploma, Business Management

2018 - 2018

Activities and societies: International E-Marketing profile

Completed a College Studies Diploma in Business Management with an International E-Marketing profile in May 2018.

Tech stack

Software and tools used professionally

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Mirana Ratsimbazafy - Data Specialist - Vialto Partners (PwC) | Himalayas