Miracle Gabriel
@miraclegabriel
Customer Experience Specialist focused on client retention and support.
What I'm looking for
As a Customer Experience Specialist with over four years of cross-functional experience, I excel in sales, support, and client success within fast-paced, remote-first environments. My approach goes beyond providing answers; I deliver real results that boost retention and transform frustrated users into loyal clients. I am tech-savvy and solutions-oriented, thriving in roles where empathy meets execution, ensuring customers walk away not just served, but smarter.
In my recent role as Sales Manager at Flipjungle AI Lab, I designed and implemented outreach strategies that increased qualified leads by 35% in just three months. My focus on training and developing my team has resulted in significant improvements in conversion rates and campaign engagement. Previously, as a Supervisor and Customer Support Specialist at Beniko Conglomerates, I led a team that achieved a 20% increase in productivity and a 25% improvement in customer retention rates through effective coaching and customer-centric strategies.
Experience
Work history, roles, and key accomplishments
Sales Manager
Flipjungle AI LAB
Jan 2024 - Present (1 year 6 months)
Designed and implemented B2B and B2G outreach strategies, increasing qualified leads by 35% within 3 months. Developed a comprehensive sales discovery checklist that reduced lead qualification time by 20%, streamlining the sales process for greater efficiency.
Supervisor/Customer Support Specialist
Beniko Conglomerates
Jan 2023 - Present (2 years 6 months)
Supervised a team of 10+ representatives, achieving a 20% increase in team productivity through consistent coaching and performance tracking. Implemented customer-centric strategies, leading to a 25% improvement in customer retention rates over 6 months.
Marketing Assistant
Beniko Conglomerate
Coordinated and executed multi-channel marketing campaigns, increasing lead engagement by 25% through targeted outreach and personalized content. Conducted market research to identify emerging trends, contributing to a 15% improvement in campaign ROI by aligning strategies with audience preferences.
Education
Degrees, certifications, and relevant coursework
Benue State University
Bachelor's Degree, Mass Communication
2017 - 2023
Studied Mass Communication, gaining a comprehensive understanding of communication theories and practices. Developed skills in various media forms and strategic communication.
Availability
Location
Authorized to work in
Job categories
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