Miracle Gabriel - Sales Manager - Flipjungle AI LAB | Himalayas
MG
Open to opportunities

Miracle Gabriel

@miraclegabriel

Customer Experience Specialist focused on client retention and support.

Nigeria
Message

What I'm looking for

I am looking for a growth-focused team where I can drive real impact.

As a Customer Experience Specialist with over four years of cross-functional experience, I excel in sales, support, and client success within fast-paced, remote-first environments. My approach goes beyond providing answers; I deliver real results that boost retention and transform frustrated users into loyal clients. I am tech-savvy and solutions-oriented, thriving in roles where empathy meets execution, ensuring customers walk away not just served, but smarter.

In my recent role as Sales Manager at Flipjungle AI Lab, I designed and implemented outreach strategies that increased qualified leads by 35% in just three months. My focus on training and developing my team has resulted in significant improvements in conversion rates and campaign engagement. Previously, as a Supervisor and Customer Support Specialist at Beniko Conglomerates, I led a team that achieved a 20% increase in productivity and a 25% improvement in customer retention rates through effective coaching and customer-centric strategies.

Experience

Work history, roles, and key accomplishments

FL

Sales Manager

Flipjungle AI LAB

Jan 2024 - Present (1 year 6 months)

Designed and implemented B2B and B2G outreach strategies, increasing qualified leads by 35% within 3 months. Developed a comprehensive sales discovery checklist that reduced lead qualification time by 20%, streamlining the sales process for greater efficiency.

BC

Supervisor/Customer Support Specialist

Beniko Conglomerates

Jan 2023 - Present (2 years 6 months)

Supervised a team of 10+ representatives, achieving a 20% increase in team productivity through consistent coaching and performance tracking. Implemented customer-centric strategies, leading to a 25% improvement in customer retention rates over 6 months.

BC

Marketing Assistant

Beniko Conglomerate

Coordinated and executed multi-channel marketing campaigns, increasing lead engagement by 25% through targeted outreach and personalized content. Conducted market research to identify emerging trends, contributing to a 15% improvement in campaign ROI by aligning strategies with audience preferences.

Education

Degrees, certifications, and relevant coursework

BU

Benue State University

Bachelor's Degree, Mass Communication

2017 - 2023

Studied Mass Communication, gaining a comprehensive understanding of communication theories and practices. Developed skills in various media forms and strategic communication.

Tech stack

Software and tools used professionally

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