Mintoo Amit

Provided online client support through various channels, analyzing issues and delivering effective resolutions. Coordinated with the HQ Development team to resolve client-raised tickets and implemented solutions on test and production servers.

Analyzed and resolved issues, providing highly effective and professional support to customers. Configured and maintained various SAP FICO components, including profit centers, G/L accounts, and depreciation areas.

Involved in the rollout and support of SAP ECC 6.0, creating and assigning new business areas and cost centers. Participated in testing processes and contributed to month-end and year-end client activities.

Worked as an Individual Contributor and Client Co-ordination on the OCS (On-line Charging System) project. This platform is designed for charging pre-paid subscribers and supports multiple MVNOs.

Served as a Test Lead for Ebizframe ERP Software, which is powered by Oracle technologies. The software utilizes a 3-tier architecture and can be deployed on intranet or extranet.

Led software testing for multiple projects including Cube Share, ClassComm Cloud, and ClassComm5. Developed and tested applications for various platforms, ensuring functionality and user experience.

Completed the SAP-FICO module program, gaining expertise in financial accounting and controlling within SAP systems. This training enhanced skills in managing financial transactions and reporting.

Obtained a Diploma in Computer Application & Programming, focusing on fundamental computer concepts and programming skills. This program provided a solid foundation in software applications and development.

Earned a Bachelor of Science degree from Magadh University Bodh-Gaya. The curriculum provided a comprehensive understanding of scientific principles and methodologies.