Open to opportunities

FABRICIO DIAS

@fabriciodias

Message

I manage e-commerce operations, customer support, marketplace catalogs, and targeted digital campaigns.

Brazil

Message

What I'm looking for

I'm looking for opportunities in e-commerce operations, customer support, digital sales, or marketing where I can improve workflows, support customers, manage marketplace catalogs, and use CRM and AI tools to drive better results.

I'm an independent e-commerce and operations consultant managing customer support, product catalogs, pricing, and marketplace listings for clients.

I handle end-to-end client communication across chat, email, and direct messaging, resolving order issues and improving customer interaction pipelines. I also optimize visual assets and catalog information for e-commerce platforms, including Shopee.

I plan and run targeted Meta Ads campaigns that generate leads and direct sales for local services and digital products.

I'm building on my work with cloud-based tools, automated response workflows, AI automation, and HubSpot training to streamline operations and deliver better customer experiences.

Experience

Work history, roles, and key accomplishments

Current

E-commerce & Operations Specialist

Current

Independent Business / Client Consultant

Jan 2023 - Present (3 years 7 months)

Managed end-to-end customer support via chat, email, and direct messaging, ensuring prompt issue resolution and high customer satisfaction rates. Handled product catalog optimization, pricing strategies, and visual asset management for e-commerce platforms and marketplaces.