Minenhle Ngcobo
@minenhlengcobo
I resolve customer issues, capture accurate data, and manage client intake workflows.
South AfricaWhat I'm looking for
I've supported customers at Call Centre International, Kura SA, Job Duck, and Curv Group, resolving billing queries, account updates, order issues, refunds, and technical broadband connectivity problems.
At Job Duck, I captured and verified claimant data before attorney review, documented cases, and managed calls for people seeking legal claim assistance. I focus on accurate, compliant client information handling across telephone, email, chat, and CRM systems.
I'm experienced in customer service, data capture, intake, case management, technical support, and remote collaboration.
Experience
Work history, roles, and key accomplishments
Customer Service & Data Capture Specialist
Call Centre International (CCI)
Jan 2018 - Dec 2020 (2 years 11 months)
Handled billing queries, complaints, account updates, and service upgrades. Troubleshot broadband connectivity issues and operated across multiple software platforms including a telephone system.
Education
Degrees, certifications, and relevant coursework
Rosebank College
Diploma, Journalism
2015 - 2017
Pursued a Diploma in Journalism, gaining skills in communication and media.
Zuzicebo High School
Matric, General Studies
Completed secondary education at Zuzicebo High School.
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Minenhle?
You can contact Minenhle and 90k+ other talented remote workers on Himalayas.
Message MinenhleGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
