At Forfront LTD, I own product areas within e-shot, a multi-channel marketing automation platform for public sector organisations. I shape omnichannel capabilities across Email, SMS and WhatsApp, turning customer and technical needs into delivery-ready requirements.
I previously owned product delivery across a secure B2B e-commerce platform and NetSuite ERP at Total Computer Networks Limited. I drove pre-launch delivery of the e-commerce platform and managed enhancement requests for NetSuite across sales, operations, exports and back-office teams.
At Syngenta, I supported enhancements to Synapse, an enterprise knowledge discovery platform using semantic search. I defined search experience requirements and created a security matrix to identify highly confidential information and support corrective action around access controls.
My business analysis work at American Express and Vertically Ltd included mapping workflows, identifying process gaps and documenting future-state processes. I also mentor an early-stage startup through Cabo Verde Digital; my support contributed to its progression to the top three finalists.
