milton nicolas montes daboud
@miltonnicolasmontesd
BPO customer and technical support professional at Foundever, supporting employee benefits and resolving account access issues.
NicaraguaWhat I'm looking for
At Foundever, I supported employees with medical, dental, and vision benefits, including COBRA, FSA, and HSA questions. I also helped resolve account access issues and explained claim processing problems and next steps.
At IBEX, I supported Western Union-related website, account, and transaction issues, and provided technical support for Toast POS environments. I troubleshot connectivity and network issues, documented resolutions, and escalated problems when needed.
My Systems Engineering background helps me approach technical issues systematically and explain complex information in clear, customer-friendly language. I’ve also taught English to teenagers and adults at beginner and intermediate levels.
Experience
Work history, roles, and key accomplishments
Agent Advocate | Benefits & Technical Support
Foundever
Jan 2024 - Jan 2026 (2 years)
Supported employees with medical, dental, and vision benefits, including COBRA, FSA/HSA, claims, eligibility, and account access. Resolved account access issues and reviewed claim information to identify processing issues and explain next steps.
Customer Service & Technical Support Specialist
IBEX
Jan 2022 - Jan 2024 (2 years)
Provided customer and technical support for financial transaction services, including Western Union-related issues. Troubleshot website and transaction problems and provided technical support for Toast POS environments, including routers, switches, IP settings, and connectivity.
English Instructor
English Institute of Nicaragua
Jan 2020 - Jan 2022 (2 years)
Taught English to teenagers and adults at beginner and intermediate levels. Adapted lessons to different learning levels and evaluated student progress.
Education
Degrees, certifications, and relevant coursework
Centro Juvenil Don Bosco
Bachelor's Degree, Systems Engineering
Bachelor's Degree in Systems Engineering from Centro Juvenil Don Bosco.
Instituto Nacional Maestro Gabriel
High School Diploma, Science and Letters
High School Diploma in Science and Letters from Instituto Nacional Maestro Gabriel, completed in 2020.
Cisco
Cisco IT Essentials, Information Technology
Cisco IT Essentials certification.
Cisco
CCNA v7, Networking
CCNA v7 certification.
Fortinet
Fortinet NSE 1, 2 & 3, Network Security
Fortinet NSE 1, 2 & 3 certification.
Microsoft
Microsoft Excel — Basic to Intermediate, Microsoft Excel
Microsoft Excel Basic to Intermediate training.
Tech stack
Software and tools used professionally
Availability
Location
NicaraguaAuthorized to work in
Salary expectations
Skills
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