millicent wurie

Review and adjudicate aviation consumer disputes, including flight delay, cancellation and compensation claims, under applicable aviation law and regulations. Analyse passenger submissions and airline responses to issue impartial, well-reasoned written determinations.

Supported Employer's Liability and Public Liability claims through pre-litigation and litigation stages. Drafted letters of claim, witness statements, instructions to counsel and court forms.

Acted as first point of contact for student academic, personal and administrative queries. Onboarded new students, maintained student records and monitored attendance and progress.

Managed own caseload of credit hire claims, conducting client interviews to assess claim viability. Prepared and submitted MOJ claims through the Claims Portal, ensuring accuracy and compliance.

Provided legal and administrative support to solicitors on employment and family law matters. Prepared court bundles, pleadings, letters and court forms, ensuring procedural compliance.

Led a team delivering high service standards for fans and visitors on match days and at non-match-day events. Scheduled and delegated tasks, trained and mentored new staff and conducted performance reviews.

Progressed from shop floor and cashier duties to the customer service department. Handled customer requests, phone enquiries and complaints, and updated the delivery system.

Built a profitable virtual assistant business serving clients across a range of sectors, managing client relationships, delivery and reporting.

Launched a recruitment company, sourcing and screening candidates for competitive industries.

Completed an LLB Law (Hons) degree, gaining a strong foundation in legal principles and practice.