Open to opportunities

Kaneez Aisha

@kaneezaisha

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Entry-level Legal Assistant and law graduate with strong analytical and client communication skills.

United Kingdom

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What I'm looking for

I’m looking for an entry-level role where I can apply my law background, legal research, and careful case handling—while building trust through clear communication. I want a supportive environment with clear goals, deadlines, and room to grow.

I’m a law graduate (LLB, 2:1) who brings strong analytical, organisational, and communication skills to client-facing and case-based work. I’m reliable and proactive, with a proven ability to manage workloads, meet deadlines, and deliver results.

In regulated environments, I’ve supported customers and handled sensitive information while maintaining compliance and data protection. As a Tax Advisor, I explained complex tax information clearly, managed high call volumes accurately, and strengthened my decision-making through practical, customer-led case work.

I’ve also developed legal and administrative capabilities through my work as a Legal Assistant, drafting legal documents and correspondence, managing reception and filing, and supporting solicitors with day-to-day administration. I’m now looking to contribute my legal research, attention to detail, and professional communication to a role where accuracy and empathy matter.

Experience

Work history, roles, and key accomplishments

Current

Admin & Invoice Manager

Current

Family Logistics

Prepared invoices and managed invoice-related queries while coordinating drivers and schedules. Currently supporting ongoing logistics administration and customer-facing administration.

Admin support Query Resolution Scheduling Professional communication Time Management

Waitress

Manjaros Restaurant

Provided customer service by taking orders and ensuring a positive dining experience. Maintained hygiene standards while supporting day-to-day restaurant operations.

Customer Service Order Taking Attention To Detail Teamwork service reliability Pace Under Pressure

Customer Banking Expert

Virgin Money

Handled inbound customer calls for accounts, payments, and banking queries, supporting transactions and complaints in a regulated environment. Maintained compliance with financial regulations and data protection policies while meeting performance targets and KPIs through clear communication and problem-solving.

Inbound Calls Customer Service Financial Regulations Data Protection Complaint Handling KPI Tracking Problem Solving Accuracy

Customer Service Advisor

NHS Test and Trace

Guided citizens through Covid-19 processes while handling confidential information with empathy. Delivered accurate, responsive support through telephone-based enquiries and guidance.

Public Guidance Customer Service Empathy Process Navigation Accuracy Covid 19 Enquiry Support

Universal Credit Agent

Department for Work and Pensions

Reviewed Universal Credit benefit claims by verifying evidence and conducting claimant interviews and case reviews. Managed confidential information and digital records while ensuring compliance with required processes.

Benefit Review Case Management Compliance Decision Support

Clearing Advisor

University of Nottingham

Supported students with course applications and registrations by handling high-volume calls and providing accurate information. Trained new team members on internal systems to help maintain consistent processes and service quality.

Student Advising Course Applications Internal Systems Accuracy

Market Research Interviewer

Ipsos

Conducted surveys and market research interview calls using scripted prompts to engage clients and upsell. Met daily targets while maintaining accuracy and reliable data collection.

Market Research Upselling Scripted Call Handling Client Engagement Data Collection Accuracy Communication

Tax Advisor

HMRC

Assisted customers with tax-related queries including PAYE, self-assessment, and payments, explaining complex information clearly and accurately. Handled sensitive financial data confidentially and professionally while managing high call volumes with strong attention to detail.

Tax Advisory Customer Support Compliance Accuracy

Legal Assistant

Jacobs Law Solicitors

Drafted legal documents and correspondence and managed reception and filing duties to support solicitors. Provided reliable administrative support while maintaining confidentiality and careful document handling.

Legal Administration Confidentiality Attention To Detail Professional communication Office Coordination

Education

Degrees, certifications, and relevant coursework

Coventry University

LLB Law, Law

2021 - 2024

Grade: 2:1

Completed an LLB Law degree, graduating with a 2:1 (upper second) classification.

Holte Sixth Form

Sport & Physical Activity; Food Science

2019 - 2021

Grade: D*D; Merit

Studied Sport & Physical Activity (D*D) and Food Science (Merit).

Holte Secondary School

General education; Health & Social Care (BTEC)

2014 - 2019

Grade: Various (incl. BTEC double pass)

Completed GCSEs including English Language (grade 6), English Literature (grade 5), Maths (grade 4), Religious Education (grade 5), and BTEC Health & Social Care (double pass).