Gregory Taylor

I've delivered accurate, time-sensitive legal work at Clyde & Co LLP, including evidence review, document preparation, court submissions, and structured reports. I work closely with senior colleagues on complex matters while maintaining clear records and compliance processes.

At Santander UK, I consistently met KPIs for call quality, compliance, efficiency, and issue resolution. I resolved sensitive customer issues, used CRM systems to maintain accurate information, wrote a technical training manual for colleagues in the Philippines, and supported the Risk & Change team on redesigning customer security processes.

My research role at St. Thomas University strengthened my ability to source and screen participants, conduct structured 90-minute interviews, analyse qualitative data, and manage sensitive conversations with tact. I'm motivated to apply this combination of relationship-building, research, interviewing, and commercial awareness in a recruitment-focused role.