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Milicent Obiakor

@milicentobiakor

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I resolve high-volume customer issues across phone, chat, and email while improving support workflows and records.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer success role where I can resolve customer issues, improve support workflows, manage records accurately, and contribute to strong service, retention, and onboarding outcomes.

I've supported customers at Sladders, Good Company Creates, and Kadick Integrated Limited, resolving high-volume enquiries across phone, chat, and email while keeping cases moving within SLA.

At Sladders, I handled 80–100 customer and prospect enquiries daily, supported consultation pipeline follow-up, and improved database accuracy by 5%. I also created customer-facing outreach and onboarding materials in Canva.

I've resolved transaction disputes, device malfunctions, software issues, and onboarding questions, while maintaining KYC documentation with 100% compliance. I focus on clear follow-through, accurate records, and making support processes easier for both customers and teams.

Experience

Work history, roles, and key accomplishments

Customer Support & Client Engagement Specialist

Sladders

Sep 2025 - Aug 2026 (11 months)

Handled 80-100 customer and prospect enquiries daily by phone, chat, and email, keeping resolutions within SLA in a fully remote environment. Moved prospects through the consultation pipeline and ran outreach to support lead generation.

Phone Support Chat Email Support SLA Management Lead Generation Google Docs Google Sheets Canva