Milica Milutinovic

Handled inbound/outbound calls, persuaded customers, overcame objections, and closed sales while being considered for a Call Operators Manager role.

Coordinated driver hiring and DOT-compliant drug and alcohol testing, managed permits and electronic driver binders, and performed weekly safety inspections that eliminated DOT violations over an 8-month period.

Completed training and managed driver hiring, pre-employment verifications, and toll management during a 2.5-month tenure, ensuring compliance and accurate driver records.

Managed media research, pipeline and reporting, negotiated and purchased media space globally, and acquired and maintained publisher relationships to grow traffic sources.

Engaged customers and represented brands (e.g., Zewa, Coca-Cola), collected customer insights, and collaborated with marketing to execute promotional strategies that supported sales goals.

Activities and societies: PR and HR coursework, projects in press releases, event planning, and social media management.

Graduate in Communications & PR Management with coursework and projects in pitching, event planning, audience research, social media management, and journalism.

Activities and societies: Professional practice at Children's Intern Center; trained in specialized nursing care for infants, children, and adolescents.

Completed secondary medical education with training in pediatric nursing and maintaining safe clinical environments.

Completed certification focused on prevention and education for healing addictions in youth.