Milica Milićević
@milicamilievi1
I turn customer insights into scalable onboarding, knowledge, and operational improvements.
SerbiaWhat I'm looking for
At Foundever, I support a key global digital marketplace client across eight Lines of Business, turning customer signals and business needs into practical onboarding, knowledge, readiness, and performance solutions. I've designed eight role-based programs and 50+ learning assets, while training and upskilling 550+ employees with approximately 99% positive feedback.
I partner with client stakeholders, Operations, Quality, managers, and subject-matter experts to improve workflows, resolve escalations, and support adoption. Previously, I led end-to-end B2B business development and partnerships at Avanturija, from discovery and negotiation through delivery and long-term relationship development.
Experience
Work history, roles, and key accomplishments
Learning & Development Specialist - Key Global Marketplace Client
Feb 2021 - Present (5 years 6 months)
Partnered with client stakeholders and internal teams across 8 Lines of Business to translate business needs into onboarding, knowledge, and performance solutions. Supported international site launch, designed 8 role-based programs and 50+ learning assets, and trained 550+ employees with ~99% positive feedback.
Education
Degrees, certifications, and relevant coursework
Faculty for Diplomacy and Security
Bachelor of Arts, Diplomacy and Security
Bachelor of Arts in Diplomacy and Security from the Faculty for Diplomacy and Security.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
Skills
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