At Blazingboost, I handled up to 300 live chats per shift in Zendesk and LiveChat, keeping response times under 60 seconds. Returning customers regularly asked for me by name.
I worked with the Head Manager to overhaul legacy processes and add workflow automation. I also escalated bugs and shared customer feedback with management daily.
As Customer Support Shift Manager, Game Manager and Recruitment Lead, I managed up to six agents per shift, trained support agents, and upsold customers during support chats.
I built a Google Apps Script news monitor that summarizes new posts with AI and sends them to Telegram. I also created a volunteer expense tracker that sorts entries, tracks budgets, and emails people when spending exceeds them.
