Looking for a job

Milan Breland

@milanbreland

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I resolve overnight customer issues across SMS, chat, and email.

United States

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What I'm looking for

I'm looking for an overnight customer support or customer experience role where I can resolve issues across SMS, chat, and email, collaborate with cross-functional teams, identify recurring customer needs, and improve support processes.

I've supported customers overnight at Wayfair and CVS, resolving issues across SMS, live chat, and email while documenting interactions accurately and handling sensitive information with care.

At Wayfair, I identified recurring issues, shared process-improvement opportunities with leadership, collaborated with Operations, Logistics, Product, and Marketing, and helped improve knowledge bases, SOPs, and customer-facing resources.

Experience

Work history, roles, and key accomplishments

Remote Overnight Customer Support & Member Experience Specialist

Wayfair

Oct 2025 - Feb 2026 (4 months)

Identified trends and process improvements, collaborated cross-functionally, and contributed to internal knowledge bases and SOPs. Acted as a customer advocate to shape product improvements.

Customer Support Trend Identification Process Improvement Cross Functional Collaboration Knowledge Base Management SOPs Customer Advocacy

SMS, Chat & Email Customer Care Specialist — Overnight

CVS

Feb 2023 - Sep 2025 (2 years 7 months)

Managed and documented customer interactions across SMS, live chat, and email during overnight shifts. Demonstrated adaptability and maintained confidentiality with sensitive information.

Intercom Zendesk Gorgias Multichannel Support Documentation Confidentiality Adaptability