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Mike S

@mikes4

AI & Automation Analyst II at TOPS Products who automated EDI error validation, cutting Amazon order processing from 3 days to a few hours.

United States

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What I'm looking for

I'm seeking AI product management, product ownership, AI enablement, or solution delivery work where I can partner with business and technical stakeholders to turn workflow pain points into practical AI and automation solutions with measurable outcomes.

At TOPS Products, I own the backlog and delivery of AI and automation products for business teams. I designed a Power Automate flow to validate EDI order errors across 75,000+ SKU records, cutting Amazon order processing from three days to a few hours.

I also designed an AI and automation lifecycle platform on Azure and Claude via Microsoft Foundry, and partnered with a product data owner to automate a 125+ step new-item setup process. For customer service, I deployed Intercom's Fin chatbot, which achieved a 72% resolution rate and saved $90,000 per year.

Before moving into AI and automation, I managed e-commerce products and websites at TOPS Products and Boombah. My work included growing e-commerce earnings from $500,000 to $6 million and reclaiming abandoned carts equivalent to approximately $1.1 million in annual revenue.

Experience

Work history, roles, and key accomplishments

Current

AI & Automation Analyst II

Current

TOPS Products

Jun 2024 - Present (2 years 5 months)

Led AI and automation initiatives end to end, from discovery and requirements through build, testing, rollout, and adoption. Partnered with business stakeholders on roadmap planning and tracked the full AI and automation portfolio in Jira.

Power Automate Azure Claude Azure AI Foundry Jira Intercom CoPilot Studio TypeScript SharePoint Webflow JSON LD AI Governance Prompt Engineering

E-commerce & Web Product Manager

TOPS Products

Aug 2021 - Jun 2024 (2 years 10 months)

Outlined project prerequisites, set timelines, and ensured alignment with strategic goals by collaborating with interdepartmental teams. Supervised evolution, upkeep, and refinement of six websites to improve user experience.

User Experience Ecommerce Digital Advertising Email Marketing Customer Retention Project Management Jira Web Development

E-commerce Operations Analyst

TOPS Products

Nov 2018 - Aug 2021 (2 years 9 months)

Supervised creation, maintenance, and enhancement of six websites to increase online visibility. Identified opportunities to enhance e-commerce customer experience through improvements in usability, navigation, product search, and checkout.

Email Deliverability Sendgrid DMARC DKIM SPF Magento Ecommerce SEO

Web & E-commerce Product Manager

Boombah

Jan 2017 - Nov 2018 (1 year 10 months)

Created and executed unified product branding initiatives by partnering with marketing and product development departments. Spearheaded web projects, such as revamping site navigation and spotlighting products within established timelines and budgets.

Ecommerce Product Management Web Design SEO Shopping Cart Implementation Cart Recovery