Mihret Menberu

Provided technical support to users, troubleshooting hardware and software issues. Handled and resolved support tickets in a timely, organized manner.

Worked across sales development, core/call representative, and customer support functions, focusing on sales development. Managed outbound prospecting and lead qualification to build pipeline.

Managed inbound and outbound communications with prospective customers. Used CRM software to track leads and manage follow-ups.

Planned and executed social media campaigns and managed customer inquiries. Coordinated marketing and administrative tasks efficiently.

Designed and developed front-end features for web applications using HTML, CSS, and JavaScript. Built responsive, user-friendly interfaces to improve experience across devices.

Handled high-volume inbound and outbound calls, resolving inquiries efficiently. Maintained accurate customer records and call documentation.

Helped develop and test software features to improve functionality and UX. Made front-end improvements based on direct user feedback.

Managed executive scheduling, calendar, confidential documents, and reports.

Pursued a Bachelor's degree in Business Administration Information System.