Mihlali Akela Tyusha
@mihlaliakelatyusha
I’m a customer service and resolution specialist who delivers detail-driven problem solving in remote support.
South AfricaWhat I'm looking for
I’ve worked in customer service for over five years, assisting customers based in North America through phone, email, and chat. As a Resolution Specialist at Amazon, I acted as a customer’s last point of contact for escalated cases, investigated complaints, and resolved product or service issues.
I’m highly self-sufficient, reliable, and able to work with little to no supervision, with six years of remote experience. I’ve also supported data validation work (dataPlor) by collecting quality data, cleaning and verifying datasets, and conducting online research, and I currently audit sales bookings to ensure accuracy and validity.
Experience
Work history, roles, and key accomplishments
Booking Auditor
Sunshine Admin Inc.
Jan 2025 - Present (1 year 5 months)
Audited customer experience and sales specialist bookings to ensure CRM and scheduled booking accuracy and validity. Monitored phone and chat interactions to confirm correct information and maintained clear, accurate documentation.
Served as the final point of contact for escalated cases, investigating and resolving product and service complaints. Liaised with internal departments to gather case details, negotiated customer solutions or compensation when appropriate, and trained new hires on resolution best practices.
Data Validator
Dataplor
Apr 2021 - Jun 2021 (2 months)
Supported the development of a multi-country database of small businesses and brands by collecting and verifying quality data. Performed online research and validation, and collaborated with operations to understand the small-business environment in the region.
Resolved customer inquiries on orders, products, payments, and website guidance via phone, email, and chat. Coordinated with drivers, shippers, and delivery partners and handled technical website issues while identifying risks to prevent recurring problems.
Education
Degrees, certifications, and relevant coursework
Nelson Mandela University
Bachelor of Commerce (BCom), Accounting
Studying BCom Accounting (3rd year) at Nelson Mandela University in Port Elizabeth.
Wordsworth High School
Attended Wordsworth High School in Farrarmere, Benoni.
Availability
Location
South AfricaAuthorized to work in
Job categories
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