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Mihir User

@mihiruser5

Head of Business Operations at DopeCoffeeRoasters, where I cut logistics costs by 45% and improved operational efficiency by 30%.

India

Message

At DopeCoffeeRoasters, I own daily production scheduling, sourcing and inventory across warehouse, production and event locations. I improved operational efficiency by 30% through better forecasting and stock-taking, and cut logistics costs by 45% through route planning and vendor management.

I contributed to ₹8 Cr in cumulative B2B revenue and built supply relationships with 200+ outlets. I also set up and ran e-commerce on Amazon, Cred, Something's Brewing and other platforms, and led operations for brand activations at festivals and events.

Previously, as Business Head at TransLuggageCo., I built a corporate B2B business to ₹7 Cr in revenue over three years, managing accounts, custom product development and bulk-order delivery. Earlier, I ran FMCG distribution across South-Central Mumbai for ChhedaSonsDistributionAgency.

Experience

Work history, roles, and key accomplishments

Current

Head of Business Operations

Current

Dope Coffee Roasters

Jan 2021 - Present (5 years 10 months)

Own daily production scheduling, sourcing, and inventory across warehouse, production, and event locations. Raised operational efficiency by 30% and cut logistics costs by 45% while contributing to ₹8 Cr in cumulative B2B revenue and leading operations for major brand activations.

Production Planning Supply Chain Management Inventory Management Logistics Optimization B2B Sales E Commerce Operations Amazon Marketplace Event Operations Team Management Budget Management SOP Development Customer Experience

Business Head

Trans Luggage Co.

Sep 2017 - Dec 2020 (3 years 3 months)

Built a corporate B2B business to ₹7 Cr in revenue over three years, selling customised backpacks, laptop sleeves, and executive cases. Managed key accounts including Abbott India, Sun Pharma, and VIP retail stores, overseeing custom branding, factory coordination, and quality checks.

B2B Sales Key Account Management Product Development Vendor Management Quality Assurance Project Management Cost Control After Sales Support

Operations & Distribution Management

Chheda Sons Distribution Agency

Jan 2012 - Aug 2017 (5 years 7 months)

Ran daily FMCG distribution across South-Central Mumbai for Cadbury, Britannia, Godrej, and other brands. Managed warehouse inventory, delivery schedules, storage conditions, and retailer relationships, while leading the team and maintaining accounting records.

distribution management Inventory Management Logistics Team Leadership Retailer Relationships Accounting

Education

Degrees, certifications, and relevant coursework

University of Mumbai

Bachelor in Management Studies, Management Studies

Pursued a Bachelor in Management Studies at Vidyalankar School of Information Technology, affiliated with the University of Mumbai. The degree was not completed.