Open to opportunities

Miguel Venâncio

@miguelvenncio

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IT technician specializing in mobile, computer, and slot-machine repair.

Portugal

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What I'm looking for

I’m looking to grow in the working world while delivering reliable technical support. I want to keep improving my troubleshooting and repair skills—supporting customers and operations with strong organization, problem-solving, and clear communication.

I’m an IT technician with hands-on experience repairing mobile phones, computers, and slot machines. I focus on detecting and fixing both software and hardware issues, while providing technical support to customers through clear communication and solid troubleshooting.

Across my roles, I’ve also built strong operational habits in warehouse logistics—reparing weekly reports on warehouse performance and efficiency, coordinating shipments and receptions, and supporting loading and consolidation for external sales. Today, I’m working as an IT technician in a casino environment, maintaining and troubleshooting slot machines and assisting new customers by explaining how the gaming machines operate, while continuing to expand my working-world knowledge through ongoing learning.

Experience

Work history, roles, and key accomplishments

Current

Slot Machine & IT Technician

Current

Casino de Troia

Feb 2023 - Present (3 years 4 months)

Served as the company IT technician, providing technical support across the casino. Maintained and troubleshot slot machines and assisted new customers by explaining how gaming machines operate.

Slot Machine Maintenance Technical Support Preventive Troubleshooting

IT Technician & Repairs

Media Markt

Jun 2020 - May 2022 (1 year 11 months)

Performed mobile phone repair and supported customers with computer assembly, maintenance, and cleaning. Diagnosed and resolved both software and hardware issues while providing technical support.

Mobile Phone Repair Customer Technical Support Fault Detection

Warehouse Logistics

Decathlon

Jun 2017 - Nov 2018 (1 year 5 months)

Repaired weekly warehouse performance and efficiency reports and supported logistics operations. Loaded goods, consolidated cargo in trucks, and coordinated shipments and receptions to maintain a steady logistics flow.

Logistics Coordination Cargo Consolidation Data Management

Table Service

490 Taberna STB

Nov 2018 - Present (7 years 7 months)

Provided table and counter service, handled payments, and supported daily customer operations. Prepared cocktails and ensured responsive service to customers.

Counter Service Cocktail Preparation Customer Service Order Taking Interpersonal Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Escola Secundaria Dom Manuel Martins

IT Systems Management and Programming Technician, IT Systems Management and Programming

Activities and societies: Desktop assembly; fault detection and troubleshooting; programming (C#, C++); data management and database construction; image/video editing (Photoshop, After Effects).

Studied IT systems management and programming technician training with desktop assembly. Coursework included programming, networks, and mathematics, along with hardware/software troubleshooting.