At Cisco, I troubleshoot deployed Webex Contact Center infrastructure and configure its reporting, flows, queues, teams, agents, and skills. I also work on integrations with channels including email, chat, Facebook, WhatsApp, and SMS, as well as Salesforce.
At Ahern Rentals, I supported the Cisco Collaboration infrastructure and implemented a Contact Center environment for the Inside Sales department, moving it from hunt groups to Finesse and Contact Center logic. I also worked on a migration from Nortel to Cisco.
At Netxperts Inc., I contributed to presales and Cisco Unified Communication projects, translating customer requirements into designs, scopes of work, estimates, and implementation plans. I supported customer migrations from Avaya to Cisco, including Contact Center environments.
