Miguel Lopes

I'm an IT Service Delivery Manager with 3+ years of experience managing end-to-end network service delivery across 1,400+ Air Liquide and Airgas branch locations throughout the United States and Latin America. I coordinate with major telecom providers (AT&T, Verizon, Lumen) and manage SD-WAN deployments alongside Cisco/Aruba infrastructure and Zscaler environments. I work in close collaboration with US-based engineers, vendors, and C-level stakeholders, translating network status, costs, timelines, and approvals into clear outcomes.

In my current role at Air Liquide, I support US & LATAM operations by overseeing circuit provisioning and decommissioning, SD-WAN deployments via Orchestrator, and network monitoring through LiveNX. I also manage Zscaler tunnel configurations and create change requests while maintaining network diagrams and full documentation—covering the full branch lifecycle from new site launches to closures. Earlier, as a Service Desk Analyst L1 and Systems Analyst Intern, I delivered trilingual technical support and handled network, firewall, and systems administration, shaping my practical, ITIL-aligned approach to delivery.