Alex Silva
@alexsilva2
Technical Program Manager at Wipro delivering cloud region infrastructure, with an AI reporting workflow that cut weekly preparation time by about 85%.
BrazilWhat I'm looking for
At Wipro, I lead delivery of New Region Build projects for cloud and data center infrastructure, coordinating engineering, network, and vendor teams through readiness for General Availability. I track scope, risks, dependencies, and schedules, and turn delivery signals into executive reporting and action plans.
I built and rolled out an AI-assisted reporting workflow connecting ChatGPT and agents with Jira, Slack, Outlook, and SharePoint. It cut weekly report preparation time by about 85% and made information faster to consolidate.
Before Wipro, I managed network service delivery and improvement programs at MAHLE and Clariant, and supported corporate network infrastructure at PepsiCo, General Motors, HP, and Neovia Telecom. My work spans cloud and data center delivery, LAN/WAN and wireless networks, ITIL service management, vendor coordination, CAPEX, and operational reporting.
Experience
Work history, roles, and key accomplishments
Lead delivery of New Region Build (NRB) projects for cloud and data center infrastructure, coordinating Engineering, Network
and vendor teams
• Manage the portfolio of new region expansion projects, covering pre-initiation, initiation, validation, testing and readiness for
General Availability (GA) launch
• Manage scope, risks, dependencies, schedules and milestones, tracked in Jira and Confluence
Led network service delivery and improvement programs, balancing day-to-day operations with strategic project priorities
• Managed incidents, changes and problems following ITIL practices, including Level 3 incident escalation and resolution of
complex infrastructure issues
• Managed vendors, service providers and service levels
• Served as technical specialist for managing and evolving the corpor
• Managed WAN and network infrastructure programs across regional and global environments, coordinating teams, carriers and
vendors
• Managed infrastructure projects and service delivery
• Monitored network service quality and performance, supporting troubleshooting with PRTG and Splunk
• Proactively assessed new technologies, identified improvement opportunities and analyzed infrastructure risks
Managed and tracked infrastructure incidents across Latin America, working with each country’s IT managers and acting as the
link between internal teams, vendors and technology areas
• Monitored and managed incident queues
• Prepared and tracked operational reports and KPIs
Provided Level II and III network support to the Service Desk, handling tickets, incidents and infrastructure problems
• Analyzed and documented incidents, troubleshot issues and implemented fixes
• Worked in LAN, WAN and Wireless environments; coordinated LAN and WAN changes across Latin America
• Administered the proxy PAC file and the Zscaler platform, acting as Service Owner for Zscaler produc
Provided technical leadership on corporate network infrastructure projects and operations support, working with business and
technical stakeholders
• Administered Cisco LAN/WAN environments and supported collaboration systems, including Cisco Call Manager
• Managed relationships with carriers and service providers, acting as the strategic contact for infrastructure projects and
operations
• Coordi
Infrastructure analyst
General Motors
Jan 2013 - Feb 2016 (3 years 1 month)
Global Infrastructure Support Analyst
Global Incident Coordination: Supported the availability of GM’s global websites by following Incident, Problem, and Change Management workflows. First experience in a large-scale multinational environment.
Connectivity & Network Support: Performed initial diagnostics and technical triage for network-related issues, serving as the focal point for esc
English
Global Infrastructure Support Analyst (HP → GM Insourcing)
Availability Management: Ensured the operational continuity of GM’s global websites, managing Incident, Problem, and Change workflows (ITIL).
Network & Connectivity Triage: Provided technical diagnostics for infrastructure failures, serving as the interface between local teams and global specialists.
Monitoring & SA
Network Analyst
Neovia Telecom
Jan 2006 - Feb 2009 (3 years 1 month)
Network Operations Analyst (NOC) | Junior Level
Foundational Routing & Switching: Built a strong technical base by supporting Cisco routers and switches. Gained hands-on exposure to network protocols (EIGRP, OSPF) and connectivity troubleshooting in live environments.
WAN Monitoring & Troubleshooting: Responsible for WAN circuit surveillance, identifying link instabilities, and performin
Education
Degrees, certifications, and relevant coursework
Coursera
Google AI Fundamentals
Sep 2026
Packt
Foundations of ITSM: Principles, Governance, & Value Systems
Oct 2026
Fortinet
Fortinet Certified Associate in Cybersecurity
Apr 2026 · Expires Apr 2028
Fortinet
Fortinet Certified Associate Cybersecurity
Apr 2026 · Expires Apr 2028
Fortinet
Technical Introduction to Cybersecurity 3.0
Feb 2026
Fortinet
Fortinet Certified Fundamentals Cybersecurity
Feb 2026 · Expires Feb 2028
Fortinet
Getting Started in Cybersecurity 3.0
Feb 2026
Fortinet
Introduction to the Threat Landscape 3.0
Feb 2026
The New Rules of Work
Feb 2025
How to Be an Adaptable Employee during Change and Uncertainty
Feb 2025
Frons Educação
IA Productivity Masters
Feb 2025
Leading in Uncertain Times
Jan 2025
Holding Yourself Accountable
Jul 2024
Leading and Motivating People with Different Personalities
Dec 2024
Palo Alto Networks
Palo Alto Networks Cybersecurity Fundamentals: 1 Cybersecurity Contexts
Feb 2024
Managing Virtual Teams
May 2024
Cisco
Endpoint Profiling with Network Packet Analyzers
Feb 2024
How to Boost Your Productivity with AI Tools
Jul 2023
IT and Cybersecurity Risk Management Essential Training
Nov 2022
Clariant
LATAM IT Workshop - Mexico City - 1 week
Oct 2022
Escola Superior de Agricultura "Luiz de Queiroz"
Master of Business Administration - MBA, Project management
2017 - 2019
From 2017 to 2019, I pursued an MBA in Project Management at Escola Superior de Agricultura "Luiz de Queiroz." This program provided an in-depth understanding of project management methodologies, strategies, and tools. I gained valuable insights into project planning, execution, and risk management. Collaborative projects and case studies enhanced my practical skills, preparing me for leadership r
USCS - Universidade Municipal de São Caetano do Sul
2014, computer networks
2011 - 2014
Between 2011 and 2014, I pursued a Bachelor's degree in Computer Networks Technology at USCS. This comprehensive program provided me with a solid foundation in various aspects of computer networking, including network design, protocols, hardware, and software management. The curriculum included hands-on experience with Unix, Windows, Linux, Solaris, and AS/400 systems, fostering practical skills.
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
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