Remote Level II IT Specialist, Tier 2 service desk, service desk lead, IT support specialist or ITSM analyst roles anywhere in the US (Pacific time), or onsite/hybrid in the San Jose, CA area. Full-time. Available immediately; US work authorization, no sponsorship needed.
MR
Looking for a job
Miguel Ramirez
@miguelramirez3
Level II IT Specialist | Ticket Queue Manager | ServiceNow, Active Directory, M365
United StatesWhat I'm looking for
At VANTEDGE MEDICAL, I manage incidents through Service Now, monitor server performance, and respond to user and IT team service requests. I also developed and implemented disaster recovery plans and backup strategies for servers and data.
At EXPERIAN, I installed and configured server hardware and software, performed maintenance, and monitored logs for errors and security issues. Earlier, I tracked incidents and supported access management at ACCENTURE, and managed a team of technical support professionals at AXXA US.
Experience
Work history, roles, and key accomplishments
VM
Current
IT Helpdesk Engineer
Vantedge Medical
Jun 2024 - Present (2 years 4 months)
Generated reports on system errors and delays, maintained and monitored server performance, and managed incidents through Service Now. Developed disaster recovery plans and backup strategies for servers and data.
Installed and configured server hardware and software, performed routine maintenance tasks, and monitored server logs for errors and security issues. Collaborated with other IT teams to troubleshoot and resolve server-related issues.
Generated reports on system errors and delays, managed user accounts, and provided assistance with access management and Active Directory. Tracked and escalated incidents through Service Now and provided remote support using LogMeIn Rescue.
AU
IT Operations Analyst
Axxa US
Jan 2018 - Mar 2019 (1 year 2 months)
Managed and led a team of 25 technical support professionals. Provided technical support to customers using Cisco Systems, ServiceNow, and VMware, and monitored ticketing systems to ensure timely resolution of issues.
Education
Degrees, certifications, and relevant coursework
Buenos Aires University (UBA)
Bachelor's degree, Networking Systems Technology
2005 - 2009
Bachelor's degree in Networking Systems Technology from Buenos Aires University, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
75k+ USD
Social media
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