At AdventHealth, I provide Tier 1 and Tier 2 support for patient-facing and internal healthcare systems, managing account provisioning, Epic, ServiceNow, CRM, and clinical application issues while maintaining HIPAA compliance and SLA targets.
I've supported high-volume remote environments for Activus Connect, Ellucian, Conduent, and Root Culture, resolving 30–70 daily tickets involving account access, benefits portals, devices, software, networks, and login issues. I bring 5+ years of structured troubleshooting, clear documentation, escalation, and support across Windows, macOS, Microsoft 365, Google Workspace, Active Directory, and VPN access.
