Open to opportunities

MIGUEL CERRA BARROS

@miguelcerrabarros

Message

I build stable people operations, compliant workforce processes, and high-performing customer service teams.

Colombia

Message

What I'm looking for

I'm looking to lead people, customer operations, or compliance initiatives where I can strengthen workforce stability, service quality, risk controls, and operational performance through practical, people-centered processes.

I'm currently a Support Lead at DebtorCC, guiding clients through debt restructuring, financial analysis, and U.S. regulatory requirements with clarity and compliance. As an independent Labor & HR Legal Advisor, I support small and mid-sized companies with labor relations, contracts, payroll coordination, hiring, employee relations, and restructuring.

Across Mitsubishi Electric, Sacred Eden, InterMinds, and Convergys, I've strengthened workforce structures, reduced payroll delays and disciplinary response times, managed mobility and compliance processes, and improved customer-service performance through coaching, quality monitoring, and KPI management.

Experience

Work history, roles, and key accomplishments

Current

Certified Credit Counselor

Current

DebtorCC

Feb 2022 - Present (4 years 7 months)

Support client advisory processes for individuals facing complex financial and legal decisions, providing structured counseling aligned with U.S. regulatory frameworks and guiding clients through debt restructuring strategies.

Financial Counseling Regulatory Compliance Client Advisory Financial Analysis