Hanner Angulo

I’m a results-driven Customer Service & Logistics Team Lead with experience in BPO operations, specializing in performance management, team development, and customer experience excellence. I lead teams to drive KPI achievement and optimize processes for sustainable outcomes.

In my current role, I coordinate deliveries across the US and Canada, acting as the key link between customers, warehouses, and drivers to ensure efficient service. I manage orders, resolve customer requests, and help retain customers by applying best practices and coaching teams for continuous improvement.

Before moving into leadership, I worked as a Customer Service Representative handling high-volume interactions while maintaining quality and productivity through structured processes. I also bring additional case-management experience as a Legal Assistant, where I managed 50+ daily caseloads related to debt settlement, tracked case statuses across pre-litigation to negotiation stages, and monitored bankruptcy processes with accuracy and compliance.