At Aventus LLC, I supported 70+ customers daily across phone, email, and digital channels, resolving product, account, and service questions. I maintained CRM records for 1,500+ customer accounts to support accurate follow-up.
At International Literary Seminars (ILS), I coordinated programme support for international participants, faculty, and guest speakers. I guided more than 100 participant inquiries and coordinated travel logistics, onboarding, and programme communications.
At Montessori Learning Centre, I supported front-office operations and served as a point of contact for parents, prospective families, and visitors. I coordinated admissions inquiries and helped resolve tuition payment questions with the finance department.
In my current role as a Travel Consultant Virtual Assistant at Dreamport, I consult with travellers and coordinate bookings, reservations, and customer support. I also draw on experience from customer care, client relations, and programme coordination, supported by a Diploma in Mass Communication—Public Relations & Communication from University of Nairobi.
