Micolthy User
@micolthyuser
Technical support and customer service professional at Mi Fibra, supporting fiber internet customers and publishing a commercial website.
PeruWhat I'm looking for
At Mi Fibra, I supported customers with fiber internet connection issues and basic router configuration. I also handled billing, payment follow-up, collections, and after-sales service.
I published CyR Seguridad, a commercial website with a product catalog, informational sections, mobile-friendly navigation, and contact options, using HTML, CSS, and JavaScript. My experience also includes customer service for clients in Peru, Chile, and Spain, and designing promotional materials with Photoshop and Illustrator.
Experience
Work history, roles, and key accomplishments
Asistente técnico y facturación
Mi Fibra
Jan 2025 - Mar 2025 (2 months)
Provided technical support for fiber optic internet and router configuration, and managed billing, invoicing, payment tracking, and collections.
Agente de atención al cliente
A365
Jul 2024 - Dec 2024 (5 months)
Handled customer inquiries and incidents for TV, internet, and additional services for clients in Chile, managing complaints and retention requests.
Asesor comercial
Grupo Masmovil
Mar 2024 - Jun 2024 (3 months)
Contacted Spanish business clients by phone to offer internet and fixed/mobile telephony services, presenting personalized offers and closing sales.
Atención al cliente
Konecta
Jul 2023 - Feb 2024 (7 months)
Guided customers on deposits, POS operations, and complaint resolution, managing a high volume of inquiries with accuracy and good service.
Editor de banners comerciales
Grupo CR S.A.C.
Jul 2022 - Dec 2022 (5 months)
Designed promotional pieces for industrial products, including 3M filters, using Photoshop and Illustrator.
Atención al cliente y logística
Pacífico del Sur
Jan 2022 - Jun 2022 (5 months)
Served customers at the point of sale and participated in the preparation, loading, and delivery of merchandise.
Repartidor de comercio electrónico
Saga Falabella
May 2021 - Nov 2021 (6 months)
Delivered orders and maintained delivery records.
Education
Degrees, certifications, and relevant coursework
I.E.N. San Pedro de Chorrillos
Secondary Education, General Studies
Completed secondary education at I.E.N. San Pedro de Chorrillos in 2018.
Instituto SISE
Not specified, Not specified
2019 -
Pursued studies at Instituto SISE in 2019; specialty and academic status to be confirmed.
Tech stack
Software and tools used professionally
Availability
Location
PeruAuthorized to work in
Salary expectations
Social media
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