Ivan Nicolas Flores

Performed cabling and verification of telecommunications, basic IP network configuration, connectivity fault diagnosis, and technical customer support during installations. Used measurement tools and configured routers and access points.

Collected and validated statistical information using mobile devices and digital systems, attended and guided citizens during data collection, and managed confidential information following institutional protocols. Achieved coverage and quality goals set by the institution.

Participated in the development and maintenance of web systems using PHP and MySQL, provided basic support to internal users, and assisted with technological incidents. Collaborated in database administration and updates, supported process optimization, and performed functional testing and module validation.

Provided operational support and assistance in IT-related activities, managed scheduling and organization of medical staff and patient appointments, and coordinated follow-up for rehabilitation appointments. Reviewed and validated documentation for process closure and registered information in the institutional system.

Executed preventive and corrective maintenance of computer equipment, provided technical support to users on hardware and software, configured equipment, peripherals, and basic network services, and managed IT incidents and solution tracking.

Registered operational information for reports and process control, coordinated activities with different areas to meet daily objectives, and applied quality, safety, and document control procedures.

Titulado Técnico Profesional en Arquitectura de Plataformas y Servicios de Tecnologías de la Información.