Michel Ntumba
@michelntumba
I am a technical support engineer specializing in integration, Kubernetes, and Azure.
PolandWhat I'm looking for
I am a highly motivated technical support engineer fluent in French and English with a strong background in enterprise integration and cloud infrastructure.
I provide L1/L2 support for the Jitterbit Harmony Platform, managing the full lifecycle of customer cases in Salesforce, creating and tracking bug reports with Atlassian/Jira, and monitoring system health with Grafana to ensure SLA compliance.
Previously, I supported Azure Kubernetes Service (AKS) clusters—using kubectl, Helm, ACR and ACI—to diagnose networking, storage, and deployment issues, participate in on-call rotations, and contribute to incident response and post-mortems.
I bring hands-on experience deploying agents on Windows and Linux, debugging JavaScript in low-code App Builder workflows, conducting root cause analysis to prevent recurrence, and applying customer-focused problem-solving honed at Amazon; I’m committed to optimizing workflows and improving system reliability.
Experience
Work history, roles, and key accomplishments
JIProvides L1/L2 support for the Jitterbit Harmony Platform, managing case lifecycle in Salesforce and collaborating with engineering via Jira to resolve complex integration issues. Monitors system health with Grafana, supports agent/container deployments, and performs root cause analysis to improve platform reliability.
Supported AKS clusters by diagnosing networking, storage, and deployment issues using kubectl and logs, and participated in on-call rotations for high-severity incidents. Deployed and scaled applications with Helm, integrated images with ACR/ACI, and contributed to incident response and post-mortem analysis.
AMResolved high volumes of customer inquiries across phone, chat, and email, maintaining high satisfaction through clear, empathetic support and timely issue resolution. Escalated complex cases to specialized teams and documented outcomes to improve process efficiency.
Education
Degrees, certifications, and relevant coursework
U(University College of Enterprise (WSPA)
Bachelor of Science, Computer Science
Bachelor's degree in Computer Science from University College of Enterprise (WSPA) in Lublin, Poland.
C.S.C. Malula
High School Diploma, Science
High School Diploma in science from C.S.C. Malula in Kinshasa.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
Skills
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