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Manthan Jani

@manthanjani

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Experienced Application Support Engineer with expertise in DevOps, Kubernetes, and Identity and Acce

Poland

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What I'm looking for

Looking for a challenging role that utilizes my technical expertise in DevOps, Kubernetes, and Identity and Access Management to drive business growth and success.

As a seasoned Application Support Engineer, I leverage my expertise in DevOps, Kubernetes, and Identity and Access Management to drive efficiencies and repeatability in Java-based eCommerce website development. With a proven track record in troubleshooting, root cause analysis, and optimizing system performance, I ensure high availability and meet SLAs while maintaining robust security standards.

In my previous roles, I have successfully implemented secure authentication solutions using Okta, SAML, and OAuth, and have experience in containerization, orchestration, and application deployment and management using Kubernetes. I am skilled in developing Java-based solutions and have worked on various projects, including data mapping and logic extraction, customer bill template design, and website theme development.

I am committed to ensuring seamless client implementations and modifications, and have a strong background in technical support, having worked with clients to resolve complex issues and provide product and service information.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant - System Management LTM

Current

Nexi

Feb 2025 - Present (1 year 7 months)

Configure and optimize fraud detection rules in SAS FraudManagement for real-time card transaction monitoring and risk scoring. Investigate transaction anomalies, support fraud prevention workflows, and provide 24/7 on-call support for major incidents.

SQL Fraud Detection Risk Scoring Incident Management Kubernetes Docker Linux Grafana Jenkins Jira

Data Scientist

Turing

Sep 2024 - Jan 2025 (4 months)

Labeled and annotated data for coding tasks and multimodal datasets, ensuring precision and consistency. Collaborated with cross-functional teams and assisted in developing internal tools for data annotation.

Data Annotation Multimodal Datasets Python Collaboration Tool Development Process Improvement

Application Support Engineer (L3)

Billtrust

Aug 2023 - Mar 2024 (7 months)

Responsible for developing and implementing Java-based eCommerce websites, data mapping, and designing customer bill templates. Key technical partner for client implementations, focusing on efficiencies and secure authentication solutions using Okta, SAML, and OAuth.

Java SQL Kubernetes Okta SAML OAuth Data Mapping Troubleshooting Containerization Production Support Data Analysis Client Implementation Subject Matter Expert

Associate Technology Solutions Analyst

Oliver Wyman

Dec 2022 - Feb 2023 (2 months)

Assisted clients with the installation and administration of complex Linux applications, ensuring secure access through IAM protocols. Managed the migration of Shiny apps and resolved technical issues while implementing MFA with OKTA.

Linux IAM HTTPS OAuth SAML MFA Apache Salesforce Technical Support

Technical Support Engineer

SmartRecruiters

Feb 2022 - Nov 2022 (9 months)

Helped clients install and administer complex Linux-based applications, configured Apache with reverse proxy and SSO support, and implemented SSO integration and MFA with OKTA authentication.

Linux Apache Reverse Proxy SSO Okta MFA SSL TLS OAuth SAML LDAP Network Security

Customer Support Specialist

Sitel Polska

Mar 2020 - Jan 2022 (1 year 10 months)

Resolved customer complaints and provided product information through various channels. Assisted with order placements and maintained customer records, contributing to team efforts.

Customer Support Problem Solving Order Management Technical Solutions Communication Skills Teamwork

Quality Assurance Analyst (Freelance)

Upwork

Oct 2018 - Feb 2020 (1 year 4 months)

Created test plans and scenarios for Java-based applications, working closely with development teams to identify and fix bugs. Focused on functionality and performance testing.

Testing Automation Quality Assurance Java Test Planning Performance Testing Software Development Analysis