Open to opportunities

Michelle Wangeci

@michellewangeci

Message

Sales and operations leader driving scalable client success and growth.

Kenya

Message

What I'm looking for

I seek a client-success or operations role at a growth-focused company where I can build scalable onboarding, training, and process systems to improve adoption and revenue.

I am a sales and operations professional with 3+ years of experience driving growth in African tech companies through client success, process optimisation, and team enablement. I thrive in 0-to-1 roles where strategic thinking, adaptability, and cross-functional collaboration are essential.

At Malaica I redesigned partner onboarding workflows to cut implementation time by 50%, delivered partner training programs that achieved 90%+ satisfaction, and built documentation systems that enabled scaling without adding headcount. I also led initiatives that increased deal-closure rates by 30% and reduced client response times by 75%.

My strengths include enterprise sales, partnership development, pilot program management, process design, onboarding systems, and workflow optimisation. I am experienced training teams on CRM best practices (Salesforce, HubSpot), ERP systems, and creating QA and performance management procedures.

I bring a practical, results-focused approach to operations and client success, with a record of creating repeatable systems that improve efficiency, adoption, and revenue outcomes. I am available immediately and ready to contribute to mission-driven teams focused on scale.

Experience

Work history, roles, and key accomplishments

Current

Client Success Lead

Current

Malaica

Apr 2025 - Present (8 months)

Redesigned partner onboarding to cut implementation time by 50% and delivered training programs achieving 90%+ satisfaction, enabling platform adoption across insurance clients and scaling onboarding without added headcount.

Onboarding Client Success Process Design Training Development CRM

Sales Team Lead

Malaica

Apr 2024 - Mar 2025 (11 months)

Led a 5-person sales team, implemented task tracking and QA procedures that increased deal closure rate by 30% and reduced client response time by 75% through standardized training and communication protocols.

Team Leadership Sales Enablement & QA Training Delivery Pipeline Management

Sales Associate

Malaica

Mar 2023 - Mar 2024 (1 year)

Identified and documented workflow improvements adopted company-wide, produced reference materials to accelerate onboarding, and collaborated to streamline communication for consistent customer follow-up.

Sales Operations Process Improvement Documentation Onboarding CRM

Customer Care Associate

Copia

Oct 2022 - Feb 2023 (4 months)

Managed 100+ daily customer interactions, developed quick-reference guides and efficient workflows that improved team productivity, and trained new hires on ERP systems and service protocols.

Customer Support ERP Systems Training Workflow Optimization Multichannel Support

Personal Assistant to CEO

Sky-Swift Ltd Kenya

Jan 2021 - Jul 2021 (6 months)

Streamlined executive workflows with priority-based calendar management, coordinated meetings and travel logistics, and prepared training materials and investor/client presentations to improve CEO productivity.

Executive Support Calendar Management Logistics Coordination