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michelle utatsuMU
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michelle utatsu

@michelleutatsu

Real Estate Virtual Assistant at Brandest / RE/MAX Japan, coordinating cross-border property transactions across five international markets.

Japan
Message

At Brandest / RE/MAX Japan, I coordinated cross-border property transactions across Japan, the Philippines, Dubai, Egypt, and Thailand. I managed client communication and documentation across five international markets.

I provided Japanese-English interpretation and translation during property negotiations and developer presentations, connecting foreign investors with Japanese stakeholders. I also built and maintained a network of overseas developers and partners across four countries.

At Dainichi Co., Ltd., I coordinated residential and commercial leasing, including tenant documentation and contract processing from initiation through renewal. Earlier, I processed property transaction documentation and payment follow-ups at Century Group Japan Corporation KK, and handled inbound customer inquiries at GE Money Servicing Philippines Inc.

Experience

Work history, roles, and key accomplishments

BJ

Freelance Real Estate Virtual Assistant

Brandest / RE/MAX Japan

Jan 2022 - Jan 2026 (4 years)

Coordinated cross-border property transactions across multiple international markets, managing client communication and documentation. Provided Japanese-English interpretation and translation during negotiations and developer presentations.

CK

Documentation & Collections Specialist

Century Group Japan Corporation KK

Jan 2016 - Jan 2018 (2 years)

Processed property transaction documentation and coordinated payment follow-ups and collections, maintaining accurate client files and compliance records.

GI

Inbound Customer Service Associate

GE Money Servicing Philippines Inc.

Jan 2008 - Jan 2013 (5 years)

Handled high-volume inbound customer inquiries and resolved complex account issues in a BPO/call center environment, consistently meeting service level and quality benchmarks.

Education

Degrees, certifications, and relevant coursework

FB

Follow Up Boss

Follow Up Boss & KvCore CRM Training, CRM Training

2026 -

Ongoing CRM training in Follow Up Boss and KvCore, in progress as of 2026.

LU

Lyceum of the Philippines University

Bachelor of Science in Business Administration, Business Administration

Pursuing a Bachelor of Science in Business Administration with a major in Operations Management, expected to complete in August 2026.

SY

Sync2VA

REVA Training, Real Estate Virtual Assistant

Completed REVA training in 2026.

JF

Japan Foundation

JLPT N2, Japanese Language Proficiency

Achieved JLPT N2 certification in 2019.

TD

Thomson Education Direct

Hospitality Management, Hospitality Management

2002 - 2003

Completed coursework in Hospitality Management from 2002 to 2003.

TO

TOEIC

TOEIC, English Proficiency

Grade: 970/990

Achieved a TOEIC score of 970 out of 990 in 2015.

AJ

Asian EFL Journal

TESOL Certificate, Teaching English to Speakers of Other Languages

Earned a TESOL certificate in 2012.

QW

QFD, Pareto & Fishbone Analysis Workshops

Workshop, Quality Management

Completed workshops on QFD, Pareto, and Fishbone analysis in 2009.

Tech stack

Software and tools used professionally

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