Michelle M

I am a dynamic peer support moderator and experienced transcriptionist who brings strong cross-cultural communication and conflict resolution skills to online communities. I create safe, supportive environments while enforcing platform guidelines and facilitating constructive group chats.

As a transcriptionist, I delivered accurate, well-proofed transcriptions and used advanced software tools to improve productivity and client satisfaction. I take pride in meticulous proofreading, researching terminology and names, and maintaining high standards of accuracy.

I hold a BA in Psychological Counselling and a BA Honours in Psychological Counselling from the University of South Africa, and I am certified with a 120-hour TEFL course. My background in counselling informs my empathetic approach to peer support and community engagement.

I am organized, dependable, and eager to take on added responsibilities that support team goals and professional growth. I work well under pressure, manage multiple priorities, and focus on creating positive user experiences and meaningful support.