Open to opportunities

Michelle Jones

@michellejones1

Accounts Payable Specialist with 20+ years ensuring accurate records, efficient payment processing, and fast dispute resolution.

United States

Message

What I'm looking for

I’m looking to continue in accounts payable where accuracy, reconciliation, and dispute resolution matter. I want a role that values attention to detail, reliable payment processing, and clear communication with customers and vendors.

I’m an Experienced Accounts Payable Specialist with over 20 years focused on ensuring the accuracy and completeness of accounts payable records, managing payments, reconciliation, and dispute resolution. I’m known for strong problem-solving and keeping work precise, complete, and on time.

In my recent role, I entered and audited court orders in a statewide financial system, processed payments, and verified account accuracy—correcting discrepancies as needed. I also communicated with parents, employers, legal professionals, and caseworkers, prepared income withholding orders, and coordinated submissions.

Earlier, I processed high volumes of lockbox payments, identified and corrected misapplied payments, reconciled discrepancies, and handled stop-payment notices and return-check adjustments. I’ve also supported vendor returns, monitored inventory, processed return authorizations, and resolved escalated cases through research and accurate, timely customer updates.

Experience

Work history, roles, and key accomplishments

Accounting Associate

County of Kenosha

Oct 2021 - Oct 2025 (4 years)

Entered and audited court orders in a statewide financial system, ensuring payment processing and accurate reporting. Verified account accuracy, corrected discrepancies, and coordinated income withholding orders with employers and legal professionals.

Accounts Payable Payment Processing Dispute Resolution Data Entry Record keeping

Treasury Clerk

Transworld Systems, Inc.

Jan 2019 - Dec 2020 (1 year 11 months)

Processed 80–125 lockbox payments daily, identifying and correcting misapplied payments to resolve discrepancies in accounting records. Prepared itemized statements and posted stop-payment notices while reconciling bank statements with canceled checks.

Payment Reconciliation Billing Data Verification Stop Payments

Dealer Resolution Representative

Bartech Group (Case New Holland)

Sep 2018 - Nov 2018 (2 months)

Handled 60–80 escalated cases each day by researching shipment dates, backorders, freight charges, and stock availability. Delivered timely, accurate customer updates to support dealer operations.

Shipment Date Research Freight Charge Review Stock Availability Checks Problem Solving

Vendor Returns Specialist

CDW

Nov 2014 - Aug 2018 (3 years 9 months)

Managed vendor returns for defective, damaged, and open-box products by monitoring inventory and processing return authorizations. Followed up with vendors to drive timely resolution and maintain strong partner relationships.

Defective Damaged Product Handling Relationship Management

Triage/Tester

Aerotek (Marsh)

Sep 2013 - Nov 2014 (1 year 2 months)

Reviewed service requests, claims, and invoices for accuracy and ensured all required documents were included for billing. Supported the billing process by validating information before submission.

Claims Review Invoice Review Validation Billing Support Data Verification