Open to opportunities

Michelle Claassen

@michelleclaassen

Message

Detail-oriented customer support professional and virtual assistant with 3+ years of admin and client service.

South Africa

Message

What I'm looking for

I’m looking for a role where I can support customers with clear communication and problem-solving, while delivering accurate admin and virtual assistance using CRM and POS. I value reliable teams, steady workflows, and opportunities to grow.

I’m a detail-oriented customer support and virtual assistant with 3+ years of experience delivering accurate, friendly service and handling administrative tasks. In my recent roles, I communicated with prospective clients, responded to enquiries, followed up diligently, and kept CRM records up to date for internal teams and customers.

I’ve also supported sales operations—assisting customers with product recommendations, processing POS transactions, handling cash, and maintaining an organized environment. As a supervisor/admin support, I’ve managed client bookings and schedules, resolved complaints using clear communication and active listening, and handled inventory, reporting, and confidential administrative work using Microsoft Office and Google Workspace.

Experience

Work history, roles, and key accomplishments

Customer Support & VA

Kapp Co Digital

Jan 2026 - Mar 2026 (2 months)

Provided customer support and virtual assistant services, including professional outreach to prospective clients. Maintained accurate CRM records and responded to customer enquiries with follow-ups.

Customer Service Virtual Assistant Administrative Support CRM Outreach Follow up

Sales Assistant / Admin

About Cats and Dogs

Aug 2025 - Jan 2026 (5 months)

Assisted customers with product selection and recommendations while supporting sales operations. Processed transactions via POS, responded to enquiries by email and in-store, and supported administrative tasks including inventory management.

Customer Service Product Recommendations Data Entry POS Transaction Processing Email Communication Administrative Support Inventory Management Graphic Design

Supervisor / Admin Support

SAFI Langebaanweg

Feb 2023 - Jul 2025 (2 years 5 months)

Delivered friendly, professional customer service while supporting daily business operations as a supervisor and admin support role.

Customer Service Administrative Support Team Supervision Operational Support

Sales Assistant

Mr. Tekkie

Jan 2019 - Jan 2020 (1 year)

Provided sales assistant support by helping customers find suitable products and delivering friendly, knowledgeable service. Handled payments and returns and performed administrative and merchandising support tasks.

Sales Support Customer Service Administrative Support Returns Processing Time Management Attention To Detail Merchandising